We recently sent a mail notification about your new Banner Medicare Advantage Prime HMO member portal. This message is to notify you about a delay with online payments. Due to this delay, the link to make payments online will not be available until September 15, 2026.
Due to the timing of our monthly billing and invoice cycle, you may have received an invoice with a September 15 due date.
Please be aware that this due date has been extended to September 30 due to the payment link delay.
You may either mail a check or money order payable to Banner Health Plan, Inc. or make a payment online after the link is live on September 15.
The new member portal can be accessed through our website:
www.BannerHealth.com/MA
If you choose to send a check, checks can be mailed to:
Banner Health Plan, Inc.
P.O. Box 741680
Los Angeles, CA 90074-1680
Please make sure to include your member ID to ensure payments are posted correctly.
We apologize for any inconvenience as we work to improve our systems and processes with increased member satisfaction as a top priority.
If you have any questions or would like to opt-out of communications, please call our Customer Care Center from 8 a.m. to 8 p.m., seven days a week: (844) 549-1857, TTY 711.
Member Portal