Prior Authorizations

Getting Plan Approval in Advance

For certain drugs, you or your provider need to get approval from the plan before we will agree to cover the drug for you. This is called “prior authorization.” Sometimes the requirement for getting approval in advance helps guide appropriate use of certain drugs. If you do not get this approval, your drug might not be covered by the plan.

You, your doctor, or your representative can make a request for us to authorize or provide coverage for the medical care you want. To request coverage for a prescription drug, you can submit a request in writing or call our Customer Care Center.

Submit a Request in writing through mail or by fax:

  • By Mail:
    Banner Medicare Rx
    2701 E. Elvira Road
    Tucson, AZ 85756
  • By Fax:
    (866) 465-8340

Call our Customer Care Center:

  • Please contact our Customer Care Center number at (844) 549-1859 for additional information. (TTY users should call 711). Hours are 8 a.m. to 8 p.m., 7 days a week.