For certain drugs, you or your provider need to get approval from the plan before we will agree to cover the drug for you. This is called “prior authorization.” Sometimes the requirement for getting approval in advance helps guide appropriate use of certain drugs. If you do not get this approval, your drug might not be covered by the plan.
You, your doctor, or your representative can make a request for us to authorize or provide coverage for the medical care you want. To request coverage for a prescription drug, you can submit a request in writing or call our Customer Care Center.
Submit a Request in writing through mail or by fax:
Call our Customer Care Center: