Frequently Asked Questions (FAQ) and Online Form

Many of your questions can also be answered with our self-help FAQ. Check for your question below. If you don't find the answer you're looking for, you may fill out an online form at the bottom of the this page.


Question: How do I find a patient in a Banner Health facility?

Answer: To find a patient in a Banner Health facility or to find a patient's room number, please contact the hospital operator. To find the number of the facilty, please see our phone list. Please note that this site does not accept emailed messages to patients.

Question: How do I get a copy of medical records?

Answer: You can request a copy of medical records online through MyBanner or you can contact the facility or physicians’ office directly and ask for the medical records department. To find the phone number of a Banner Health facility or physician’s office, please see our phone list.

Question: How can I speak with someone in the billing department?

Answer: To speak with the billing department, contact the facility directly and ask for the billing department. To find the number of the facility, please see our phone list.

Question: How can I volunteer at a facility?

Answer: To volunteer at a facility, contact the facility directly and ask for the volunteer department. To find the number of the facility, please see our phone list. You can also view our volunteer section to find out more about our programs.

Question: How can I obtain a copy of a birth or death certificate?

Answer: The National Center for Health Statistic's web site has information on how to obtain a birth or death certificate for every state.

Question: Where can I find medical advice or health information?

Answer: If you are experiencing a life threatening medical emergency, please dial 911 immediately.

If you would like information health conditions and treatments, visit our health information center.

If your question has not been answered above, please forward comments, suggestions and feedback through our online form.