Visitor Restrictions

Visitor restrictions to prevent spread of COVID-19

Last Updated: September 29 at 2:25 p.m. PT

To create a safe and secure environment for our patients and our health care workers during the COVID-19 outbreak, visitation will be limited at Banner Health locations. We understand this will be challenging, but we’re committed to take the necessary steps to protect you, your family, our health care workers and the community.

We continue to encourage virtual visits as the primary way to connect with your hospitalized loved ones, but for those who desire in-person visitation, the visitor restrictions set out below will apply.

For all Banner locations, a patient with a disability who, due to the specifics of the disability, requires assistance from someone in order to effectively participate in the health care process will be allowed to designate a support person to accompany the patient while in any Banner facility. Up to two support persons may be designated, though only one at a time may accompany the patient. Support persons must comply with all requirements imposed by the Banner facility to minimize the potential spread of infection.   

Thank you for your understanding and cooperation.

Phoenix-metro, Casa Grande, Ariz. and Tucson, Ariz.

One visitor (over 12 years of age) per patient per day will be permitted in in-patient areas at Banner hospitals in Arizona. Visitors will not be permitted if the patient has COVID-19 or is suspected to have COVID-19.

There are four exceptions to the visitor restrictions:

  • Pediatric patients (under the age of 18) may have one guardian or support person with them in addition to one visitor per day.
  • Laboring mothers may have one support person with them in addition to one visitor per day. Doulas may also be present with laboring mothers. Doulas will be required to bring their own personal protective equipment (PPE) and leave the hospital following the birth. Doulas will not be permitted if the mother has COVID-19 or is suspected to have COVID-19
  • Visitation for end-of-life patients will be accommodated; more than one visitor will be permitted in most circumstances. Your loved one’s care team will provide you with more details.
  • These guidelines do not apply to behavioral health units. Visitors of behavioral units must check with the units directly to obtain visitation hours and guidelines.

Visiting hours will be from 10 a.m. to 6 p.m. daily. Visits will be limited to three hours or less. Visitors must bring their own masks and wear them continuously while inside hospitals. Those who do not comply will be asked to leave the facility.

Visitors are subject to a health screening at all locations to ensure they are not exhibiting symptoms of respiratory illness. In addition, we ask that visitors remain inside patients’ rooms throughout the duration of their visits. They are not permitted to enter and leave the hospital multiple times throughout the same 24-hour period.

Watch a video about Banner’s visitor guidelines.

Begin the hospital visitation process.

Effective October 1, 2020, patients at Banner outpatient care settings such as clinics, imaging centers, urgent cares, emergency rooms, etc., may be accompanied by one companion (family member or friend). 

Approved visitors in these locations will be required to bring their own masks and wear them during their visits. In addition, they will be subject to a health screening prior to entering the building.

Fort Collins, Colo., Greeley, Colo. and Loveland, Colo.

One visitor (over 12 years of age) per patient per day will be permitted at Banner hospitals in Colorado. Visitors will not be permitted if the patient has a diagnosis that requires precautions and the use of PPE.

There are three exceptions to the visitor restrictions at Banner hospitals in Colorado:

  • Pediatric patients (under the age of 18) may have one guardian or support person with them in addition to one visitor per day.
  • Doulas may be present with laboring mothers in addition to the mother’s one adult visitor. Doulas will be required to bring their own personal protective equipment (PPE) and leave the hospital following the birth.
  • Visitation for end-of-life patients will be accommodated; more than one visitor will be permitted in most circumstances. Your loved one’s care team will provide you with more details.

Visiting hours will be from 8 a.m. to 6 p.m. daily. Visitors must bring their own masks and wear them continuously while inside hospitals. Those who do not comply will be asked to leave the facility.

Visitors are subject to a health screening to ensure they are not exhibiting symptoms of respiratory illness.

Watch a video about Banner's visitor guidelines in facilities outside of Arizona.

Effective October 1, 2020, patients at Banner outpatient care settings such as clinics, imaging centers, urgent cares, emergency rooms, etc., may be accompanied by one companion (family member or friend). 

Approved visitors in these locations will be required to bring their own masks and wear them during their visits. In addition, they will be subject to a health screening prior to entering the building.

Other communities where Banner operates

If you are curious about the Banner visitor restrictions in your community, please call your local Banner facility and a team member will provide you with further guidance.  

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