Cultural Competency

A Health Experience Customized for You

Banner Health has been part of Arizona for more than 20 years, and we celebrate the diversity of cultures and ethnicities that make our state unique. Not only do our providers and employees exemplify the diversity of our community, but our patients do, too.   

In serving patients for the past two decades, we understand that cultural beliefs and values play a significant role in your health choices and outcomes. Across Banner Health, we listen and partner with you to develop a “blueprint” for your healthcare that enables you to optimize your health and wellbeing while honoring your culture, beliefs, and values.   

Provider Selection: Our Customer Care Center can help you find a medical provider that understands your heritage, culture, beliefs, and values. If you would like help finding the right provider for you, please call us and tell us about your cultural needs. As well, if you ever feel that your medical provider does not understand your needs, we will work with you to find a provider that you feel confident in and trust to incorporate your cultural beliefs and values into your healthcare management.   

Language Services: We know that language barriers can impact your ability to communicate and collaborate with your medical providers. That’s why Banner – University Family Care includes language interpretive services for members at no cost. If a language barrier is making communication with your medical provider a challenge, please contact our Customer Care Center. We will schedule an interpreter to be available via telephone to help with your appointment.   

We can also assist in setting up sign language services for patients who are hearing-impaired. 

Printed Materials: We can provide printed plan materials in various formats, and you can contact our Customer Care Center to have printed materials sent to you in the following formats: 

  • Your primary language 
  • Larger print
  • Other formats, as needed 

Banner – University Family Care is your health plan, and we want to provide the support and services you need to optimize the benefits and services to support your health and lifestyle goals.  

With Banner – University Family Care, you get more than a health plan. You get a health partner.