Change Healthcare (CHC) Outage

On February 21, 2024, Banner Plans & Networks received notification that our vendor, Change Healthcare, is experiencing a network interruption, affecting certain aspects of our business operations. CHC’s services have been offline since late February 20, 2024.

The following plans are currently impacted:

  • Banner – University Family Care/ACC
  • Banner – University Family Care/ALTCS 
  • Banner Medicare Advantage
  • Banner Health Network United Medicare Advantage

We will continue to provide important updates and resources related to the Change Healthcare outage. Meanwhile, you can use the following sources for updates. 

Change in electronic payment vendors

Banner Health will be replacing Change Healthcare as our electronic payment vendor in April. An official announcement will be sent via email, fax or mail depending on your current enrollment status with Zelis. Please contact your Care Transformation Consultant or Specialist to ensure current contact information is on file.  

Effective April 18, Banner Health Network has selected Zelis™ Payments (formerly Pay-Plus Solutions, Inc.) to replace Change Healthcare as our ePayment vendor to assist us in expediting payment and remittance transactions, as well as complying with PPACA Section 1104. If you are not already a Zelis customer for ePayments using ACH or Virtual Payment Cards, or electronic remittances (835, Excel, PDF), contact a Zelis Provider Enrollment Advisor today at (855) 496-1571 or visit for more information.

Clearinghouse Resources

Banner is currently connected to two additional clearinghouses – listed below. Providers may subscribe to one of these services and Banner will be able to receive your claims.

SSI Healthcare Revenue Cycle Solutions (supporting both 837I and 837P claims submissions)

Office Ally Service Center (currently supporting only 837P claims submissions)

Additional Resources

Here are some additional resource we want to bring to your attention:

For providers looking to request funding assistance:

Updates on the technical status of Change Healthcare:

Please do not hesitate to reach out to your Care Transformation Specialist or Consultant if you have additional questions or have urgent cash flow or other needs due to the Change Healthcare outage.  You may also reach out to the Provider Experience Center with additional questions: [email protected].

In addition, here is the link to the previous and current communications about the CHC Outage; they are now posted on the Banner University Health Plans website:

Provider Newsbriefs