Update: March 1, 2024

Change Healthcare has confirmed that no claims are being held within the Change Healthcare system/portal. Change Healthcare rejected claims to providers or other clearinghouses. Change Healthcare confirmed that it disconnected services on Feb. 21, although some providers were impacted with their Feb. 20 claims submittals.

Clearinghouse Options:

Banner is currently connected to two other clearinghouses. Providers may subscribe to one of these services and Banner will be able to receive claims:

SSI Healthcare Revenue Cycle Solutions
Website: https://thessigroup.com/

Office Ally Service Center
Website:  https://cms.officeally.com/

Additional Resources

Here are some additional resource we want to bring to your attention

Please do not hesitate to reach out to your Care Transformation Specialist or Consultant if you have additional questions or have urgent cash flow or other needs due to the Change Healthcare outage.  If you are unsure of their contact information, please contact the Provider Experience Center at (480) 684-7070 or (800) 827-2464 or [email protected].

Other Links:

US Dept of Health & Human Services
Change Healthcare


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