Language needs

Banner Medicare focuses on methods and processes that helps members navigate the health care system, which can be increasingly difficult for members with Limited English Proficiency.

Serving Members by Speaking Their Language

As of March 2024, 78% of members speak English. The following non-English languages are common and preferred among our members:

Spanish, Navajo, Chinese, Vietnamese, Arabic, Filipino, Korean, French, German, Russian, Farsi, Assyrian, Serbo-Croatian and Thai. 

Working With Interpreters

Interpretation & Translation Services

Banner Medicare provides interpretation and translation services for members. If you need the following services, please contact our Customer Care Center at (833) 516-5007, TTY 711.

  • Interpretation: SPOKEN word from one language to another.
  • Translation: WRITTEN word from one language to another.
  • Written materials in alternative formats.