Hero-For Members_GettyImages-1722805185

For Members

As a member of Banner – University Family Care/ALTCS (B – UFC/ALTCS), you will find plan information and resources below. 

We know that health insurance can be confusing and overwhelming at times. We want to help simplify it for you and provide you with all the resources you need to access timely, and high quality healthcare coverage. 

We are here to help. If you have any questions, call our Customer Care Center. We are available to take your calls Monday through Friday, 7:30 a.m. to 5:00 p.m.

Plan Materials

Plan materials provide information related to the health plan and benefits. Plan materials are effective as of October 1, 2023, through September 30, 2024. If you need a hard copy of the Member Handbook or Provider Directories, call our Customer Care Center so we can mail one to you at no cost. 

Member Handbook
Member Handbook

Click here.

Provider Directories
Provider Directories

Click here.

Drug List
Drug Formulary

Click here.

Newsletters
Newsletters

Click here.

Programs and Services
Assurance Wireless

See if you qualify for a phone to receive health support.

Learn more.

Behavioral Health

Information about behavioral health services and resources.

Learn more.

Case & Disease Management

A case manager will help you get the care you need to stay healthy.

Learn more.

Dental Care

Dental care is provided to members age 20 and younger. 

Learn more.

Foodsmart

See how you can make the most of your new benefit to save money on food and feel your best.

Grievances and Appeals

Have a concern or complaint about your care?

Learn more.

Member Advocacy Council

Become an advocate for issues that impact you and our members.

Learn more.

Maternal and Child Health

Resources for maternity and pediatric members.

Learn more.

Nurse On Call

Open 24 hours a day, seven days a week.

Learn more.

OIFA

The Office of Individual and Family Affairs (OIFA).

Learn more.

Pharmacy

Information on benefits and covered services.

Learn more.

Prior Authorizations

Covered services and prior authorizations or referrals.

Learn more.

Pyx Health

A mobile app providing support to our members.

Learn more.

Time to Renew

Avoid losing your AHCCCS coverage.

Learn more.

Transition of Care

A program for members whose condition has improved. 

Learn more.

Transportation

If you cannot get a ride, we can help you.

Learn more.