Your condition is a medical emergency when your life, body parts or bodily functions are at risk of damage or loss unless immediate care is received. In cases of emergency (in a life-threatening situation) call 911. Taxis will not transport you to the emergency room.
AHCCCS covers NEMT to or from the closest appropriate AHCCCS registered provider when a member is not able to find his/her own transportation.
For members living in Maricopa and Pima Counties:
If you need a ride to an appointment, ask a friend, family member or neighbor first. If you cannot get a ride we can help you.
Call our Customer Care Center at least 72 hours before your scheduled visit. Same day transports may not always be available due to the number of transportation vehicles in all counties.
On weekends and holidays, you can call our Customer Care Center for taxi rides to urgent care centers when you are sick. Always remember to dial 911 if it is a medical emergency.
If you have the need for a wheelchair accessible vehicle or have stretcher needs for your ride to a routine doctor's visit, please be sure to mention that when arranging a ride. You must call our Customer Care Center at least 72 hours before your appointment date.
B – UFC/ALTCS allows the member and one more passenger per transport. More than one more passenger is allowed if that person is a minor under the care and supervision of the Member or has a medical condition. If the member is a single caregiver with more than one minor child in his/her care, B – UFC/ALTCS allows the additional minor children to be transported. Please be sure to call 72 hours or more in advance if car seats are needed for the additional passengers. Not all taxis can accommodate more than 3 passengers.
If you call to get a ride to a medical appointment, please be ready to tell the representative the following:
If you cancel your doctor or dentist visit, you must also call our Customer Care Center; to cancel your ride to your visit.