Can I choose my doctors/providers?
Banner Medicare Advantage includes a network of more than 3,000 providers across medical specialties and sub-specialties. You will have the opportunity to choose each of your providers among this network, as well as change providers at any time. To see if your providers are in the Banner Medicare Advantage network, visit our Find a Provider page.
Does the Banner Medicare Advantage network of providers include physicians that speak languages in addition to English, like Spanish?
Yes. At Banner, we appreciate and honor the diversity of our members. That’s why we have providers within our network that speak additional languages, including Spanish. In addition, we offer language interpretive services for members at no cost, as well as plan materials in additional languages. To learn more about how we support your culture and lifestyle as well as in-language services, please read about our commitment to cultural competency.
Can I go to a provider who is not in the Banner Medicare Advantage network?
Banner Prime members generally must use our network of providers. If you use out-of-network providers without getting authorization first, you will have to pay the cost for these services, just like Traditional Medicare. There are a few exceptions to this rule. These exceptions include emergencies, urgently needed services when the network is not available (such as, when you are out of the area), out-of-area dialysis services, and cases in which Banner Prime authorizes you to use out-of-network providers.
Banner Plus members have the option of using in-network or out-of-network providers. Out-of-network providers may have higher copayments or coinsurance than our in-network providers. Emergency care and urgent care are the same copayment whether you get that care from in-network or out-of-network providers.