Member Rights and Responsibilities

Your Rights

Banner Medicare Advantage must honor your rights as a member of the plan.

  • We must provide information in a way that works for you (in languages other than English, in braille, in large print, or other alternate formats, etc).
  • We must treat you with fairness and respect at all times.
  • We must ensure that you get timely access to your covered services and drugs.
  • We must protect the privacy of your personal health information.
  • We must give you information about the plan, its network of providers, and your covered services.
  • We must support your right to make decisions about your care.
  • You have the right to make complaints and to ask us to reconsider decisions we have made.

Your Responsibilities

  • Get familiar with your covered services and the rules you must follow to get these covered services.
  • If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us.
  • Tell your doctor and other health care providers that you are enrolled in our plan.
  • Help your doctors and other providers help you by giving them information, asking questions, and following through on your care.
  • Tell us if you move, as this may impact your benefits and coverage.