Legal Notices

Notice of Nondiscrimination

Last Updated:  November 2019

Banner Health complies with applicable federal and state civil rights laws and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age or disability.

Banner Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us. For example, to ensure effective communication with patients, their family members, and companions who are deaf or hard of hearing, Banner Health provides auxiliary aids and services free of charge.  Such aids and services may include: 
    • On-site language and oral interpreters
    • Video remote interpreting (VRI)
    • Amplified telephone receivers and assistive listening devices
    • Written information in other formats (large print, audio, accessible electronic formats, or other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you believe that Banner Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Banner Patient Relations Services Center Director, P.O. Box 16423, Mesa, AZ  85211-6423, or call (602) 747-6880, fax (480) 684-6325 or email Banner Health Patient Relations. You can file a grievance in person, or by mail, fax, or email. If you need help filing a grievance, the Banner Patient Relations Services Center Director is available to help you. To file complaints relating to clinical issues, contact Banner Health Patient Relations at (602) 839-2236.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201 or email or call toll-free 1-800-368-1019 or 1-800-537-7697 (TDD). Complaint forms are available at


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