Last Updated July 2020
Banner Health complies with applicable federal and state laws and does not discriminate in services or visitation based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.
If you believe that Banner Health has failed to provide these services or discriminated in another way based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability, you can file a grievance with the Banner Discrimination Coordinator, ATTN Risk Management, 2901 N. Central Avenue, Suite 160, Phoenix, AZ 85012, or call (602) 747-6880, or fax (602) 747-3398 or email ADACoordinator@BannerHealth.com. If you need assistance filing a grievance, the Banner Discrimination Coordinator is available to help you.
To file complaints relating to clinical and/or care issues, contact Banner Health Patient Relations (602) 839-2236.
You can also file a civil complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at http://www.ed.gov/about/offices/list/ocr/complaintintro.html., or by mail at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington D.C. 20201 or email firstname.lastname@example.org or call toll-free 1-800-368-1019 or 1-800-537-7697 (TDD). Complaint forms are available at http://www.ed.gov/about/offices/list/ocr/complaintintro.html.