Change in electronic payment vendors

Banner Health will be replacing Change Healthcare as our electronic payment vendor in April. An official announcement will be sent via email, fax or mail depending on your current enrollment status with Zelis. Please contact your Care Transformation Consultant or Specialist to ensure current contact information is on file.  

Banner Health Network has selected Zelis™ Payments (formerly Pay-Plus Solutions, Inc.) to replace Change Healthcare as our ePayment vendor to assist us in expediting payment and remittance transactions, as well as complying with PPACA Section 1104. 

Providers have several options to connect with Zelis for ePayments.

If you are currently a Zelis customer or if you want to enroll, you have options based on what works best for your practice. The Zelis team can help you consolidate your current fees and help you determine which options are best for the volume of claims your group bills, including payers in addition to Banner. To discuss options, please reach out to Zelis Customer Service at (877) 828-8770.

No-fee ePayment options are available, with funding from Banner. If you have not signed up for this no-fee option, visit https://bannerplan.epayment.center and click Sign Up Now. You can also call the Zelis ePayment center at (855) 774-4392 or email any questions you have to [email protected].

For fee-based plans using ACH or Virtual Payment Cards, or electronic remittances (835, Excel, PDF), reach out to a Zelis Provider Enrollment Advisor at (855) 496-1571 or visit https://www.zelis.com/provider-solutions/provider-enrollment  for more information.