We would like to extend a warm welcome on behalf of Administration and the Medical Staff at Banner Gateway Medical Center.
We value you as a partner to work together in furthering our mission of making a difference in people’s lives through excellent patient care. We welcome your involvement as we cultivate a positive environment of teamwork, growth and cooperation for our patients, health care providers and associates.
We look forward to you sharing your expertise and ideas by participation in Medical Staff department meetings and encourage you to become involved in other standing committees.
This Orientation Program has been developed to provide you with valuable information regarding how to navigate through our facility and find the people who can assist you. Please review the valuable information provided below as well as the following:
We are here, along with Medical Staff Services, to ease your transition to Banner Gateway, and look forward to an exciting journey together!
If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services direct at (480) 543-2600.
Lamont Yoder, RN
Chief Executive Officer
Shiva Birdi, MD
Chief of Staff
Stop by Human Resources to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport).
Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for:
Covered parking for physicians is located on the east side of the hospital. There are also designated physician parking spaces, uncovered, in the front of the hospital.
The provider lounge is a private cafe for physician and allied health practitioners. Lounge is located on the first floor, west side of Medical Center, behind the Emergency Room. The provider lounge offers hot breakfast and lunch, as well as snacks throughout the day.
Breakfast is served Monday – Friday, 7:00 a.m. – 9:00 a.m. and Lunch is served Monday – Friday, 11 a.m. – 2 p.m.
Physician and Allied Health meals obtained from the Café may be charged to Medical Staff Services, only after 5:00 p.m. on weekdays and all day weekends. Charges in the cafeteria will be allowed up to the amount of five dollars ($5) per meal, during the designated hours and weekends.
Medical Staff Services provides administrative support to the Banner Gateway Medical Staff and facilitates communication related to medical staff matters.
Responsibilities include assisting with regulatory compliance, credentialing, peer review, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff, i.e., Bylaws, Policies, Rules and Regulations.
Medical Staff Services is located in the Administration suite on the first floor and is open Monday through Friday from 8 a.m. to 4:30 p.m.
You can also contact Medical Staff Services direct at (480) 543-2600 with any questions you may have or to let us know how you would like to become involved in medical staff activities.
Director: Sharon Giles, CPCS, CPMSM, CPHQ
We want to make it as easy as possible for you to admit your patients to Banner Gateway Medical Center.
A physician order is required for all patient admissions to Banner Gateway Medical Center.
Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.
The attending/admitting physician or designee can call Bed Placement at (480) 543-2286 with the provisional diagnosis prior to their patient’s admission. Providers will be required to submit the following information:
In certain situations insurance information is necessary to ensure prior authorization is received.
A patient placement representative will arrange for bed assignment if a bed is available or will place the patient on a waiting list. If a direct admit is in advance of a procedure, the placement representative keeps the information until the procedure date, but providers should keep in mind there may be delays due to patient census.
Banner Gateway Medical Center provides in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay.
If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible.
Specialty areas that have direct numbers include:
Banner Gateway Medical Center provides patients with online pre-registration. This secure, online system allows patients to pre-register for scheduled visits in advance, at their convenience, from home or office.
The overall goal for case managers is to facilitate collaborative and cost-efficient interactions among providers that effectively integrate medical, psychological and social services to provide timely, appropriate and beneficial care to the patient.
Case management is responsible for working with patients, families, insurance companies, the health care team, community resources and discharge placement agencies. They ensure quality care, secure reimbursement, coordinate efficiency, and discharge during acute hospitalization.
Discharge planning begins upon admission with an assessment of the patient’s condition and living environment, and a review of anticipated needs at the time of discharge.
The referral process allows for physicians, staff, patients and families to ask for assistance. Communication and collaboration is an important aspect of the discharge plan.
The Case Management department is composed of:
Emergency Department Staffing
Since Banner Gateway Medical Center is an all-electronic medical records facility, Medical Records, or Health Information Management Services, can be reached by email or telephone.
You can contact HIMS direct at (480) 543-2700.
Other services offered by HIMS include:
What is a provider's role in a fire emergency?
We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:
In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym:
Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area.
What is a provider's role during disasters?
The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through: