Welcome to Medical Staff Orientation

We would like to extend a warm welcome on behalf of Administration and the Medical Staff at Banner Desert Medical Center and Banner Children's at Desert.

We value you as a partner to work together in furthering our mission of making health care easier, so life can be better. We welcome your involvement as we cultivate a positive environment of teamwork, growth and cooperation for our patients, health care providers and associates.

We look forward to you sharing your expertise and ideas by participation in Medical Staff department meetings and encourage you to become involved in other standing committees.

This Orientation Program has been developed to provide you with valuable information regarding how to navigate through our facility and find the people who can assist you. Please review the valuable information provided below as well as the following:

 We look forward to an exciting journey together!

Identification badges are required on all Banner Health campuses. Stop by the Security Department obtain your ID badge: 

  • Upon completion of the credentialing and privileging process, you will need to provide a legible government‐issued ID card (current driver’s license, military ID or passport) to Security. 
  • Physicians, allied health professionals, residents, and students must wear a Banner identification badge on the upper right side of the torso (not at the waist) while on campus to:   
    • Access restricted areas 
    • Provide identity verification for patients, staff and others 

If your badge is temporarily misplaced, the Security Department will issue a temporary day badge that  must be returned at the end of the day. 

Physician Parking 

View a physician parking map.   

Provider Lounge 

The provider lounge is a private cafe for physicians. The lounge is near Medical Staff Services and the Cafeteria. It is located on the first floor, on the west side of the Medical Center, behind the Emergency department. The provider lounge offers hot breakfast and lunch, as well as snacks throughout the day. 

  • Breakfast is available to the BDMC/BCD physicians, Monday – Friday, 7 – 9 a.m.  
  • Lunch is served Monday – Friday, 11 a.m. – 2 p.m. 

Direct Admits
Call Banner Transfer Services at (602) 839-4444.

Hospitalists 
Banner Desert Medical Center and Banner Children’s at Desert provide in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinating care for inpatients during their hospital stay.

If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible.  

Specialty areas that have direct numbers include:  

  • Banner MD Anderson Cancer Center: (480) 256‐6444  
  • Women's Center: (480) 412‐6846 
  • Medical Imaging: (480) 412‐3773 
  • Banner Children's at Desert: (480) 412‐3507  

Special Procedures: 

  • OB procedures, C‐sections, and labor inductions: (480) 412‐3188  
  • Surgical Cases in Main Operating Rooms ‐ day of and future surgeries: (480) 412‐3507 
  • Endoscopy ‐ day of and future surgeries: (480) 412‐3507 

Banner Desert and Banner Children's at Desert provide patients with online pre‐registration. This secure, online system allows patients to pre‐register for scheduled visits in advance, at their convenience, from home or office. 

  • Pre‐registration must be submitted 48 hours prior to visit. 
  • Contact Patient Registration Department at (480) 412‐3140. 

To protect our patients, staff and visitors, Banner Health facilities have extensive plans in place for emergency management. Regular meetings and drills are conducted to ensure the facility is ready to face any potential internal or external threat.

Emergency codes are located on the back of your name badge or in your department’s red safety manual. When a code is called, please don’t take for granted that it’s a drill. Always assume it’s the real thing! View our Staff Emergency Instructions Guide.

Physician/APP Role in Emergency Management

1. What is Emergency Management?
The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.

2. How does Emergency Management work at Banner?
Banner uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative board room unless otherwise stated. The program is overseen by the Emergency Management Department. 

3. What is the role of the physician during a disaster?
Primarily that of treatment in the various treatment areas. There may be other duties directed by the CMO and/or medical staff leadership.

4. Who would the physician contact at the hospital during an emergency?  How?
The Chief Medical Officer (CMO) and notify the medical staff office of your availability.

5. How would the physician be contacted if a disaster occurred?
The medical staff office will contact you in the event of a disaster.

6. What disaster training is available for physicians?
Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.

7. Where should the physician go to during a disaster?
Report to Medical Staff Services for assignment.  

8 .How can physicians become more involved with the Emergency Management?
Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.

9. Where can physicians go for more resources about Emergency Management, disaster response and preparedness?
There are numerous resources on family and office preparedness on the Banner website or Banner Intranet site, available for download. 

If you have additional questions, please contact the Emergency Management Department at 602-747-2871 

Banner Desert and Banner Children's at Desert offer the following language services for Limited English Proficient (LEP) patients:

  • Video Remote Interpreting (VRI) for American Sign Language (ASL) and other languages available 24/7
  • Over-the-Phone interpretation services available in more than 160 languages (Cyracom blue phones) available 24/7
  • (TDD/TDY) equipment to support hearing impaired needs available 24/7

Interpretation by patient's family, friends, or untrained staff members is prohibited.

Reach out to your nurse or Health Unit Secretary to connect you with these services. BDMC/BCD offers these services because patients have the right to receive care and discuss healthcare information in the language of their preference.

Federal Law, such as Title VI of the Civil Right Act, and The Joint Commission state that we have to take reasonable steps to help Limited English Proficient patients. When we do not abide by these standards, it can be construed as violating the law, this is called “National Origin Discrimination.” Moreover, Banner Policy 9494 on Interpreter Services, states that Professional Medical Interpreters should be used instead of any bilingual staff or family member. Professional Interpreters are subject to specific codes of conduct, standards of practice, and are well-trained in the skills, ethics, and subject-matter language.

Since Banner Desert/Banner Children's at Desert is an all-electronic medical records facility, Medical Records, or Health Information Management Services, can be reached by email or telephone.

HIMS contact numbers:

  • HIMS (General) (480) 412-3001
  • Dictation/Transcription: (602) 747-3700
  • Dragon Dictation – View FAQs about Dragon. For further assistance call Clinical Informatics at (602) 747-4444 x 3

Medical Staff Services provides administrative support to the Banner Desert Medical Center/Banner Children's at Desert Staff and facilitates communication related to medical staff matters

Responsibilities include:

  • Assisting with regulatory compliance
  • Credentialing
  • Peer Review
  • Committees
  • Maintaining current governing documents of the Medical Staff and Allied Health Staff

The Medical Staff Services Office is located on the first floor of Banner Children's at Desert and is open Monday through Friday, from 8 a.m. to 4:30 p.m.

You can contact Medical Staff Services directly by phone at (480) 412-7720  or by fax at (480) 412-7981 with any questions you may have or to let us know how you would like to become involved in medical staff activities.

Banner Desert Medical Center and Banner Children's at Desert wants everyone to be safe on campus. Our Security officers patrol 24/7, offering both internal and external support to providers, patients, associates and visitors. Our facility also has a K-9 Unit.

If you observe suspicious conduct or behavior while on hospital property, or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400.

CPAI is the new name for the division formerly known as Quality Management, re-focusing the work to ensure that Banner’s expected clinical practices, defined and designed by Clinical Consensus Groups, are implemented and effective at all our sites, and that improvement opportunities are identified and addressed. Analyzes incidents, sentinel events, and risk outcomes with administrators, physicians, clinical leaders, and staff to identify improvement opportunities utilizing quantitative techniques and knowledge of health care operations and systems thinking. Obtains and uses literature, best practice, and benchmark data whenever possible. Manages significant clinical event and root cause analysis, including peer review, process improvement, tracking and reporting of processes, policies and procedures. Eliminate sources of error: identify causes of variation, develop and implement systems and processes to facilitate effective clinical practice and error reduction. CPAI ensures and supports integration and standardization of process across the organization. Establishes and oversees the development and implementation of short- and long-range goals and objectives and determines the optimal progression to obtain these goals. Reviews, analyses, and reports of various activities to determine progress toward goals and objectives. Serves as a content expert for designing and providing formal and informal training for physicians, clinical leaders, staff, and other constituencies related to healthcare quality and performance improvement. Provides advice and counsel for leadership at all levels of the organization. Provides leadership to assure compliance with federal and state regulatory programs and accreditation requirements, as well as established organizational policies and procedures.

You can reach BDMC/CCMC Clinical Performance Assessment and Improvement Department from 8:00 a.m. to 4:30 p.m. Monday – Friday at (480) 412-3322

Clinical Informatics

Clinical Informatics supports the use of our electronic health record (EHR) and related processes to improve the quality and safety of patient care. The team will provide ongoing support to clinicians on new technology implementations and promote the adoption of best practices.

Clinical Informatics can be contacted 24/7 for immediate Cerner Support by:

  • Calling the STAT Line at 602.747.STAT (This number is for Providers ONLY)
    • All others can reach the Service Desk at 602.747.4444
  • Vocera, "call Clinical Informatics"
  • Clicking the live chat link on your Cerner toolbar titled "Chat-EHR Help"

Electronic Prescribing (Imprivata / ePrescribe)

Electronic prescribing (eRx) for all medication types (including controlled substances) is now a required aim for Regulatory Incentive Programs.

Additionally, per Arizona law, providers will be required to eRx schedule II-controlled substance opioid prescriptions effective January 1, 2020.

To help providers meet this new law, all providers will be registered for eRx.

For controlled substances, Banner will require DEA 2 factor authentication for approval. This will be completed using Imprivata ID. New Practitioners / New Phones: Download the “Imprivata ID” app to your phone through your App Store - (Apple / Google Play) and present to the Medical Staff Office with a Government Issued Photo ID to complete enrollment.

Masking (n95) – Occ/Emp Health Contacts for fittings

If you are in need of a mask fit, learn more about the location, hours and how to schedule an appointment.

Quality Improvement (QI)

QI serves as a resource for supporting excellent clinical performance by aligning with and supporting collaborative improvement activities across Banner Health. In addition to partnering with the Patient Safety, Peer Review and Regulatory teams; QI has linkage to system teams such as Infection Prevention, Clinical Performance Analytics, Process Engineering and Clinical Consensus Groups. The department proactively implements Banner franchise model/best practices and hospital-wide solutions in anticipation of quality and risk issues that may impact patient care.

For more information contact the BDMC/BCD Quality Improvement Department from 8:00 a.m. to 4:30 p.m. Monday – Friday at (480) 412-3322.

Students

Student rotations are processed through the Banner Health Student Coordinator Office. They are no longer required to check in at the Medical Staff Office.

Observers

The Banner Health Observation process is available through the Banner Intranet, Policies & Procedures link. This paperwork must be filled out and submitted to the facilities Medical Staff Office prior to observation.