Banner Health
Making healthcare easier

Welcome to New Provider Orientation

We would like to extend a warm welcome on behalf of Administration and the Medical Staff at Banner Gateway Medical Center.

We value you as a partner to work together in furthering our mission of making a difference in people’s lives through excellent patient care. We welcome your involvement as we cultivate a positive environment of teamwork, growth and cooperation for our patients, health care providers and associates.

We look forward to you sharing your expertise and ideas by participation in Medical Staff department meetings and encourage you to become involved in other standing committees.

This Orientation Program has been developed to provide you with valuable information regarding how to navigate through our facility and find the people who can assist you. Please review the valuable information provided below as well as the following: 

We are here, along with Medical Staff Services, to ease your transition to Banner Gateway, and look forward to an exciting journey together!

If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services direct at (480) 543-2600.


Lamont Yoder, RN
Chief Executive Officer

Shiva Birdi, MD
Chief of Staff

Identification Badges Required on Campus

Stop by Human Resources to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport).

Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for:

  • Access to restricted areas;
  • Identity verification for patients, staff and others


Covered parking for physicians is located on the east side of the hospital. There are also designated physician parking spaces, uncovered, in the front of the hospital.

Provider Lounge

The provider lounge is a private cafe for physician and allied health practitioners. Lounge is located on the first floor, west side of Medical Center, behind the Emergency Room. The provider lounge offers hot breakfast and lunch, as well as snacks throughout the day.

Breakfast is served Monday – Friday, 7:00 a.m. – 9:00 a.m. and Lunch is served Monday – Friday, 11 a.m. – 2 p.m.

Physician and Allied Health meals obtained from the Café may be charged to Medical Staff Services, only after 5:00 p.m. on weekdays and all day weekends. Charges in the cafeteria will be allowed up to the amount of five dollars ($5) per meal, during the designated hours and weekends.


Medical Staff Services provides administrative support to the Banner Gateway Medical Staff and facilitates communication related to medical staff matters.

Responsibilities include assisting with regulatory compliance, credentialing, peer review, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff, i.e., Bylaws, Policies, Rules and Regulations.

Medical Staff Services is located in the Administration suite on the first floor and is open Monday through Friday from 8 a.m. to 4:30 p.m.

You can also contact Medical Staff Services direct at (480) 543-2600 with any questions you may have or to let us know how you would like to become involved in medical staff activities.

Director: Sharon Giles, CPCS, CPMSM, CPHQ

We want to make it as easy as possible for you to admit your patients to Banner Gateway Medical Center. 

A physician order is required for all patient admissions to Banner Gateway Medical Center.

Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.

Direct admits

The attending/admitting physician or designee can call Bed Placement at (480) 543-2286 with the provisional diagnosis prior to their patient’s admission. Providers will be required to submit the following information: 

  • Patient name 
  • Birth date 
  • Sex 
  • Face sheet 
  • Contact numbers for attending physician or his/her representative

In certain situations insurance information is necessary to ensure prior authorization is received. 

A patient placement representative will arrange for bed assignment if a bed is available or will place the patient on a waiting list. If a direct admit is in advance of a procedure, the placement representative keeps the information until the procedure date, but providers should keep in mind there may be delays due to patient census.

Banner Gateway Medical Center provides in-house hospitalist coverage for patients. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay. 


If you are looking to schedule a test or a procedure for your patient, we have direct contact numbers available for you and your staff to make it as easy as possible. 

Specialty areas that have direct numbers include: 

  • Banner MD Anderson Cancer Center Referral (480 256-6444 
  • Banner MD Anderson Women's Imaging Center (480) 543-6900 
  • Medical Imaging (480) 543-3000

Special Procedures:

  • OB procedures, C-sections, Versions and labor inductions (480) 543-2698 
  • Surgical Cases in Main Operating Rooms - day of and future surgeries (480) 543-2646 
  • Endoscopy - day of and future surgeries (480) 543-2157

Banner Gateway Medical Center provides patients with online pre-registration. This secure, online system allows patients to pre-register for scheduled visits in advance, at their convenience, from home or office.

  • Pre-registration must be submitted 48 hours prior to visit. 
  • Contact Patient Registration Department at (480) 543-2702.

The overall goal for case managers is to facilitate collaborative and cost-efficient interactions among providers that effectively integrate medical, psychological and social services to provide timely, appropriate and beneficial care to the patient.

Case management is responsible for working with patients, families, insurance companies, the health care team, community resources and discharge placement agencies. They ensure quality care, secure reimbursement, coordinate efficiency, and discharge during acute hospitalization. 

Discharge Planning

Discharge planning begins upon admission with an assessment of the patient’s condition and living environment, and a review of anticipated needs at the time of discharge.

The referral process allows for physicians, staff, patients and families to ask for assistance. Communication and collaboration is an important aspect of the discharge plan.

The Case Management department  is composed of:

  • RN Case Managers 
  • Social Workers – Masters prepared 
  • Case Management tech 
  • Clinical Documentation Specialist

Floor staffing

  • Case Managers and Social Workers are present seven days a week from 8 a.m. to 4:30 p.m.

Emergency Department Staffing

  • A Case Manager is present weekdays from 1 to 9:30 p.m. 
  • Social Workers are present seven days a week from 8 a.m. to midnight 

Information for Physicians - Frequently Asked Questions

1. What is Emergency Management?
The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.
2. How does Emergency Management work at Banner Gateway Medical Center?
Banner Gateway uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative board room unless other wise stated. The program is overseen by the Emergency Management Coordinator.

3. What is the role of the physician during a disaster?
Primarily that of treatment in the various treatment areas. There may be other duties directed by the CMO and/or medical staff leadership.

4. Who would the physician contact at the hospital during an emergency?  How?
The Chief Medical Officer (CMO) and notify the medical staff office of your availability.

5. How would the physician be contacted if a disaster occurred?
The medical staff office will contact you in the event of a disaster.

6. What disaster training is available for physicians?
Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.

7. Where should the physician go to during a disaster?
Report to Medical Staff Services for assignment.  

8. How can physicians become more involved with the Emergency Management?
Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.

If you have additional questions, please contact the Emergency Management Coordinator at (480) 543-2610 or by email. 

Since Banner Gateway Medical Center is an all-electronic medical records facility, Medical Records, or Health Information Management Services, can be reached by email or telephone. 

You can contact HIMS direct at (480) 543-2700.

Other services offered by HIMS include:

  • Dictation/Transcription: (480) 543-2044 
  • Record Completion: (480) 543-2051 
  • Coding: (480) 412-3032 (Inpatient) or (602) 839-3192 Outpatient 
  • Release of Information: (480) 543-2060 
  • Welcome Center BMDACC (ROI): (480) 256-4532 
  • Oncology Registry: (480) 256-3436
Banner Gateway Medical Center wants everyone to be safe on campus. Our Security patrols 24/7, offering both internal and external support to providers, patients, associates and visitors. 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400.

Here are some top Security questions for providers.

What is a provider's role in a fire emergency?  

We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:

  • Rescue those in immediate danger 
  • Alarm by activating the nearest fire alarm pull station and dialing 1-6666. 
  • Contain the fire by closing all doors and windows to prevent the spread of smoke and fire. 
  • Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym: 

  • Pull the pin
  • Aim at base of fire
  • Squeeze the handle
  • Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area. 

What is a provider's role during disasters?
The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through: 

  • Direct observation 
  • Mentoring 
  • Clinical record review