Personal Information

Back To Frequently Asked Questions (FAQs)
In order for us to protect our member's private health information, we need to identify we are speaking to the proper member, and we do this by verifying information like address, date of birth, and telephone number.
Contact the Customer Care Center to update your address, if your address change is within the same county. If you have relocated to a different county or state, then your address change must be made through your "Eligibility Office".
Contact the Customer Care Center and you can give permission to authorize a friend or family member to access your account information for up to one year. Our Customer Care Center will need the following information for your authorized contact: name, phone number, date of birth, and address.
You can call our Customer Care Center and a representative will place an order for a new card for you.
Contact the Customer Care Center to report your card has been stolen and we can issue a new identification card to replace your stolen card.
Call our Customer Care Center and a representative will have your name excluded from automated calls. Be sure to tell them of all family members on our plan.