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For Members

As a member of Banner – University Family Care/ACC (B – UFC/ACC), you will find plan information and resources below.

As your hometown health partner, we are honored to be part of your health care journey. We know the backroads, love the local flavor and understand the health challenges that matter to you.

We are here to help. If you have any questions, call our Customer Care Center. We are available to take your calls Monday through Friday, 7:30 a.m. to 5:00 p.m.

Plan Materials

Plan materials provide information related to the health plan and benefits. If you need a hard copy of the Member Handbook or Provider Directories, call our Customer Care Center so we can mail one to you at no cost.

Member Handbook

Member Handbook

Provider Directories

Provider Directories

Drug Formularies

Drug Formulary

Newsletters

Programs and Services

Assurance Wireless

See if you qualify for a phone to receive health support.

Behavioral Health

Information about behavioral health services and resources.

Case & Disease Management

A case manager will help you get the care you need to stay healthy.

Dental Care

Dental care is provided to members age 20 and younger.

Family Planning

Learn about family planning services and supplies available for members of reproductive age.

Foodsmart

See how you can make the most of your new benefit to save money on food and feel your best.

Grievances and Appeals

Have a concern or complaint about your care?

Health Equity

Learn more about Health Equity information and resources

Healthy Kids Program

A program that teaches children how to choose healthy foods, stay active, and make smart choices for their bodies.

Maternal and Child Health

Resources for maternity and pediatric members.

Member Portal

Access PCP information, view benefits and more.

Nurse On Call

Open 24 hours a day, seven days a week.

OIFA

The Office of Individual and Family Affairs (OIFA).

Pharmacy

Information on benefits and covered services.

Prior Authorizations and Referrals

Covered services and prior authorizations or referrals.

Pyx Health

A mobile app providing support to our members.

Time to Renew

Avoid losing your AHCCCS coverage.

Transportation

If you cannot get a ride, we can help you.

Wellness Academy

Healthy living programs that help you enjoy an active, independent lifestyle.

Well-Women's Preventative Care

Learn about Well-Women's Preventative Care services.

Medicare Plan Information

If you are a member of our Banner Medicare Advantage Dual HMO D-SNP ACC plan, you can access your Medicare plan information here.

Banner Dual Plan Information