Welcome to New Provider Orientation

We would like to extend a warm welcome on behalf of Administration and the Medical Staff at Banner Behavioral Health Hospital. 

We value you as a partner to work together in furthering our mission of making health care easier, so life can be better. We welcome your involvement as we cultivate a positive environment of teamwork, growth and cooperation for our patients, health care providers and associates.

This Orientation Program has been developed to provide you with valuable information regarding how to navigate through our facility and find the people who can assist you. Please feel free to contact Medical Staff Services at (480) 448-7509 with any questions.

We look forward to an exciting journey together! 

Identification Badges Required on Campus

Before arriving at Banner Behavioral Health Hospital for the first time, please make arrangements with Medical Staff Services to obtain your ID badge and facility keys. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport).

Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for:

  • Access to restricted areas and
  • Identity verification for patients, staff and others.
    •  Badges must be worn above the waist to ensure visibility.


Parking permits are not necessary. There are several spaces east of the front entrance designated for Physician Parking. Physicians and Allied Health Practitioners may utilize any of the general spaces in the lot located in the front of the facility.


  • Physicians and Allied Health Practitioners are welcome to dine in the Camelback Café. You will receive a $5 allowance per day as a member of our staff.
  • Hours:
    • Breakfast from 7 a.m. to 9 a.m.
    • Lunch from 11 a.m. to 1 p.m.
    • Snacks are available throughout the day from 6 a.m. until 8 p.m.

Medical Staff Services provides administrative support to the Medical Staff organization and facilitates communication related to medical staff matters.

Responsibilities include assisting with regulatory compliance, credentialing, peer review, resident/student rotations, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff, i.e. Bylaws, Policies, Rules and Regulations.

Medical Staff Services is located within Administration and is open Monday through Friday from 8 a.m. to 4 p.m.

You can contact Medical Staff Services at (480) 448-7509 with any questions you may have or to let us know how you would like to become involved in medical staff activities. 

We want to make it as easy as possible for you to admit your patients to Banner Behavioral Health Hospital.

A physician order is required for all patient admissions to Banner Behavioral Health Hospital.

Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.

Direct admits

The attending/admitting physician or designee shall call Banner Transfer Services (formerly RPPO) at (602) 839-2020 to facilitate an admission. The Banner Transfer Center will assist in facilitating adult admissions through the Banner Psychiatric Center and adolescent admissions through the house supervisor and on-call attending physician as needed. Providers will be required to submit the following information:

  • Patient name

  • Birth date

  • Gender

  • Face sheet

  • Contact numbers for attending physician or his/her representative

In certain situations insurance information is necessary to ensure prior authorization is received.

Banner Transfer Services, along with the house supervisor, will arrange for bed assignment if a bed is available or will place the patient on a waiting list. Providers should keep in mind there may be delays due to patient census.

Access after-hours assistance

Bed placement is available 24 hours a day, 7 days a week.
However, if you have additional questions or concerns, please contact the House Supervisor on duty by calling (480) 448-7500.

Banner Behavioral Health Hospital offers the Cyracom interpretation system to make sure all patients and physicians can communicate effectively and safely. 

Title VI of the federal Civil Rights Act requires that hospitals provide interpreting services to those with limited English proficiency.

It is the policy of Banner Behavioral to ONLY use a medical interpreter via the video remote interpreter or telephonic interpreter service contracted by Banner Health for interpreting to patients, patients' family members and physicians.

Interpretation by patient's family, friends, or untrained staff members is prohibited.

Please ask your nurse or Health Unit Secretary to connect you to the Cyracom system. 

Medical Records

Since Banner Behavioral Health Hospital is an all-electronic medical records facility, Medical Records or Health Information Management Services (HIMS), can be reached by email or telephone at (480) 448-7502.

Other services offered by HIMS include:

  • Dictation/Transcription: (In-house) 747-3700 or 1-866-924-9551 
  • Record Completion: (480) 448-7502 
  • Coding: (480) 448-7564 
  • Release of Information: (480) 448-7502