Banner Health
Making healthcare easier

New Provider Orientation

Thank you for your interest in applying to the medical staff at Banner Heart Hospital. We would like to extend a warm welcome on behalf of our Administration and the entire Medical Staff. 

We value you as a partner to work together in furthering our mission of making health care easier, so life can be better. We welcome your involvement as we cultivate a positive environment of teamwork, growth and cooperation for our patients, health care providers and associates.  We look forward to you sharing your expertise and ideas by participation in Medical Staff department meetings and encourage you to become involved in other standing committees. 

This Orientation Program has been developed to provide you with valuable information regarding how to navigate through our facility and find the people who can assist you. The program is comprehensive, convenient and completion is required prior to approval of privileges. Completion of this program can be completed at any time throughout your medical staff application process. 

Please review the valuable information provided below as well as the following:

If you have questions or need assistance in completing this orientation module, you may contact Medical Staff Services direct at (480) 854-5162. 

Identification Badges Required on campus 

Stop by the Security office at Banner Baywood Medcial Center to obtain your ID Badge. You will need to provide a legible government issued ID card (current driver’s license, military ID or passport).  Physicians, advanced practice providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus and should be worn above the waist. 


Provider parking is available.

  • Covered parking for physicians, APP’s and AHP’s is located off Baywood Ave. (across from the BBMC Emergency Room parking garage).  
  • Entrance to the hospital from the parking garage can be accessed by swiping your badge at the entrance door.

Physician Lounge 

The Physician’s Lounge is located on the 3rd Floor off the hallway to the Cath Lab and CVOR.  Your badge will allow you access to the physicians’ lounge.  Breakfast services begin at 7:00am and lunch service begins at 11:00am.  

The Physician’s Lounge is a private café for physician’s, APP’s and AHP’s.  Located on the 3rd floor of Banner Heart Hospital, between the Cath Lab and CVOR, the physicians’ lounge offers a hot breakfast and lunch and grab and go meals, as well as snacks throughout the day.


Banner wants everyone to be safe on campus. Our Security patrols 24/7, offering both internal and external support to providers, patients, associates and visitors. 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400. 

  • Administration – (480) 854-5050
  • Bed Placement – (480) 321-4149
  • Billing/Business Office – 1 (888) 543-3806
  • Clinical Informatics – (602) 747-4444 Option 3
  • HIMS/Medical Records – (480) 321-4121, Option 3
  • Laboratory – (480) 321-4215
  • Medical Imaging – (480) 321-4981
  • Medical Staff Services - (480) 854-5162
  • Pharmacy – (480) 854-5416
  • Scheduling – (480) 854-5440
  • Security – (602) 747-4400
  • Transfer Service – (602) 839-4444

Medical Staff Services provides administrative support to the medical staff and facilitates communication related to medical staff matters. 

Responsibilities include assisting with regulatory compliance, credentialing, peer review, resident/student rotations, continuing medical education, committees, and maintaining current governing documents of the Medical Staff and Allied Health Staff: Bylaws, Policies, Rules and Regulations. 

Medical Staff Services is located  at 6750 E. Baywood Ave., Ste 501 Mesa, AZ 85206  and is open Monday through Friday, from 6:30 a.m. to 4:30 p.m. 

You can also contact Medical Staff Services direct at (480) 854-5162 with any questions you may have or to let us know how you would like to become involved in medical staff activities.

Frequently Asked Questions

1.What is Emergency Management?
The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.
2.How does Emergency Management work at Banner Heart Hospital?

Banner Heart Hospital uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative board room unless other wise stated. The program is overseen by the Emergency Management Coordinator.

3.What is the role of the physician during a disaster?
Primarily that of treatment in the various treatment areas. There may be other duties directed by the CMO and/or medical staff leadership.

4.Who would the physician contact at the hospital during an emergency? How?

The Chief Medical Officer (CMO). Notify the medical staff office of your availability.

5.How would the physician be contacted if a disaster occurred?
The medical staff office will contact you in the event of a disaster.

6.What disaster training is available for physicians?
Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.

7.Where should the physician go to during a disaster?
Report to Medical Staff Services for assignment.  

8.How can physicians become more involved with the Emergency Management?
Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.

9.Where can physicians go for more resources about Emergency Management, disaster response and preparedness?
There are numerous resources on family and office preparedness on the Banner website available for download. View the resources available.   

If you have additional questions, please contact the Emergency Management Coordinator at (480) 321-0156

Banner utilizes Cerner for electronic medical record documentation. Medical Records, or Health Information Management Services (HIMS), can be reached directly at (480) 321-4121, Option 3.  

Other services offered by HIMS include:

  • Dictation/Transcription: Inhouse 747-3700 / Outside 1-866-924-9551
  • Record Completion: (480) 321-4194
  • Coding Support:  (480) 321-0104
  • Release of Information: (480) 321-4121, Option 3

Banner Heart Hospital wants everyone to be safe on campus. Our Security patrols 24/7, offering both internal and external support to providers, patients, associates and visitors. 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call security dispatch at (602) 747-4400.

Here are some top Security questions for providers.

What is a provider's role in a fire emergency?  

We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:

  • Rescue those in immediate danger 
  • Alarm by activating the nearest fire alarm pull station and dialing 1-6666. 
  • Contain the fire by closing all doors and windows to prevent the spread of smoke and fire. 
  • Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym: 

  • Pull the pin
  • Aim at base of fire 
  • Squeeze the handle 
  • Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area. 

What is a provider's role during disasters?

The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through: 

  • direct observation 
  • mentoring 
  • clinical record review