Welcome to New Provider Orientation

Identification Badges Required on campus

Stop by the Patient Financial Services office to obtain your ID badge. You will need to provide a legible government-issued ID card (current driver’s license, military ID or passport).

Providers, allied health practitioners, residents and students must wear a Banner identification badge while on campus for:

• Access to restricted areas
• Identity verification for patients, staff and others

Parking

Parking for providers is located on the east side of campus.

We want to make it as easy as possible for you to admit your patients to Banner Page Hospital.

A physician order is required for all patient admissions to Banner Page Hospital.

Patients may be treated only by providers who have submitted proper credentials and have been duly appointed to membership on the medical staff.

Direct admits

The attending/admitting physician or designee shall call the hospitalist or case manager with the provisional diagnosis prior to their patient’s admission. Providers will be required to submit the following information:

• Patient name

• Birth date

• Sex

• Face sheet

• Contact numbers for attending physician or his/her representative

In certain situations insurance information is necessary to ensure prior authorization is received.

Hospitalists 

Banner Page Hospital provides in-house hospitalist coverage for most patients, excluding obstetrical. Hospitalists provide acute inpatient care 24/7, assisting providers on admission and discharge, as well as coordinate care for inpatients during their hospital stay.

Talk with a hospitalist direct by contacting the Banner Page operator at (928) 645-2424 and asking for the hospitalist on call.

Medical Staff Services provides administrative support to the medical staff and facilitates communication related to medical staff matters.

Responsibilities include assisting with regulatory compliance, credentialing, peer review, resident/student rotations, continuing medical education, committees, and maintaining current governing documents of the medical staff and Allied Health staff.

Medical Staff Services is located in Administration and is open Monday through Friday, from 8 a.m. to 5:00 p.m.

You can also contact Medical Staff Services direct at (928) 645-0112 with any questions you may have or to let us know how you would like to become involved in medical staff activities.

Consultation is encouraged for those patients whose medical issue is not within the scope of the attending physician. To verify that providers are contacted in a timely manner and information is shared after consultation, the following process is expected:

• Only the attending physician can request a consult. If a consultant feels other expertise is needed, the consultant can recommend a second consultation to the attending physician either through direct communication or by documenting the recommendation in the consultation report or progress notes. A consultant may not order another consultation except in emergent situations. This will improve coordination of care.
• When a consultation is required, the attending physician will place an order and include a telephone number and a preference for texting or phoning for the consultant to contact the attending physician. A Registered Nurse or Health Unit Coordinator may then contact the consultant with this information. The attending physician may contact the consultant directly at his/her option, but the order for consult should still be entered. The request for consultation is not considered complete until the attending physician and consultant have directly communicated.

To facilitate physician to physician communication, the Medical Executive committee recommends that physicians share their cell phone numbers and indicate their preference for texting or phoning.  Medical Staff Services can assist with this. Please contact Medical Staff Services at  (928)645-0112 for a list of consulting physicians and their contact preferences.

Consultation must be rendered and electronically recorded or dictated within 24 hours of notification.
In each case, the attending physician is responsible for making sure the consultant is contacted in a timely manner, with appropriate patient information including reason, urgency, and contact information for the attending physician. The attending physician should directly communicate with the consultant whenever possible.

When the consultation has been performed, the consultant must directly communicate with the attending physician, as well as document the consultation in the electronic medical record.

Medical Records (Health Information Management Services

Because Page Hospital is an all electronic medical records facility, Medical Records, or Health Information Management Services, can be reached by telephone.

You can contact HIMS direct at (928) 645-0142.

Other services offered by HIMS include:

• Dictation/Transcription: (866) 924-9551
• Record Completion: (928) 645-0142
• Coding: (928) 645-0142
• Release of Information: (928) 645-0142

Clinical Documentation Specialists

Compliant Documentation Management Program (CDMP) assists the physician, via the documentation clarification and coding process, to provide the most accurate and compliant documentation for each patient.

Page provides Clinical Documentation Specialists (CDSs) to assist physicians by providing the most up-to-date clinical knowledge and Medicare requirements to all documentation options. CDSs also can provide physicians with the impact these options can have on severity ratings.

CDSs can be utilized concurrently on the floors and will assist the physicians in using compliant language in addition to helping with communication to the hospital coders.

You can reach the Clinical Documentation Specialists at (928) 645-0178.

Quality Management oversees the Performance Improvement Program, ensures Banner Page Hospital is compliant with accrediting and regulatory organizations.

The department utilizes department-specific and Quality Departmental data to implement evidenced-based solutions to improve specific departmental and overall hospital quality. the department proactively implements Banner franchise model/best practices and hospital wide solutions in anticipation of Quality  and risk issues that may impact patient care.

Quality Management increases visibility of Banner Page's positive quality outcomes both internally and externally to achieve quality recognition and implements solutions to ensure compliance with the National Patient Safety Goals.

You can reach Quality Management from 8 a.m. to 4:30 p.m. Monday – Friday at (928) 645-0159. In addition, Clinical Specialists are assigned to every medical staff committee and attend all meetings.

Frequently Asked Questions

1. What is Emergency Management? The role of Banner’s Emergency Management department is to help prevent/mitigate, prepare for, respond to, and recover from scheduled and unscheduled events which could adversely affect our staff, facilities or our ability to provide patient care.
2. How does Emergency Management work at Banner Page Hospital? Banner Page Hospital uses the hospital incident command system (HICS) during all incidents and events. The hospital command center (HCC) is normally in the administrative conference room unless other wise stated. The program is overseen by the Emergency Management Coordinator.
3. What is the role of the physician during a disaster? Primarily that of treatment in the various treatment areas. There may be other duties directed by the CMO and/or medical staff leadership.
4. Who would the physician contact at the hospital during an emergency? How? The Chief Medical Officer (CMO) and notify the medical staff office of your availability.
5. How would the physician be contacted if a disaster occurred? The medical staff office will contact you in the event of a disaster.
6. What disaster training is available for physicians? Specific emergency management training is available through the Banner Learning Center. For additional resources contact the Emergency Management Coordinator.
7. Where should the physician go to during a disaster? Report to Medical Staff Services for assignment.
8. How can physicians become more involved with the Emergency Management? Physicians are encouraged to attend the emergency management meetings and participate in the various exercises.
9. Where can physicians go for more resources about Emergency Management, disaster response and preparedness? There are numerous resources on family and office preparedness on the Banner website available for download. View the resources available. If you have additional questions, please contact the Emergency Management Coordinator at (928) 645-0110 

If you observe suspicious conduct or behavior while on hospital property or if you or someone else is the victim of a crime, call the hospital operator at (928) 645-2424. Here are some top Security questions for providers.

What is a provider's role in a fire emergency?

We ask all our associates, support staff and providers to utilize the RACE acronym when confronted by a fire situation. RACE stands for:

• Rescue those in immediate danger
• Alarm by activating the nearest fire alarm pull station and dialing 1-6666.
• Contain the fire by closing all doors and windows to prevent the spread of smoke and fire.
• Extinguish the fire if safe to do so, otherwise Evacuate

In addition, it's important that all providers know how to use a fire extinguisher. Think the PASS acronym:

• Pull the pin
• Aim at base of fire
• Squeeze the handle
• Sweep back and forth

Medical gas shutoff valve locations vary depending on department, but are labeled and typically located in corridors/hallways. Under authorization of the House Supervisor, Facilities and Respiratory Services are the only departments permitted to shut off medical gas valves. Contact the House Supervisor to call a Code RED as soon as you are alerted to a fire in your area.

What is a provider's role during disasters?

The medical staff leaders assist with identifying volunteer providers as necessary, and provide oversight of the professional performance of volunteer practitioners who receive disaster privileges through:

• Direct observation
• Mentoring
• Clinical record review