You have a medical emergency when your life, body parts or bodily functions are at risk. This can be a damage or loss of function to you unless immediate care is received. In cases of emergency call 911. A taxi will not transport you to the emergency room.
AHCCCS covers NEMT to or from the closest appropriate AHCCCS registered provider when a member is not able to find his/her own transportation.
For NEMT services on and after May 1, 2019, the following also apply:
For members living in Maricopa and Pima Counties:
If you need a ride to an appointment, ask a friend, family member or neighbor first. If you cannot get a ride, we can help you.
Call our Customer Care Center and select the transportation option. Call at least 72 hours before your scheduled visit. Same day transports may not always be available. Call in advance due to the number of transportation vehicles in all counties.
On weekends and holidays, you can call our Customer Care Center for taxi rides to urgent care centers when you are sick. Always remember to dial 911 if it is a medical emergency.
If you need a wheelchair accessible vehicle, make sure to tell us. If you have stretcher needs, please be sure to specify that when making the request.
B – UFC/ACC allows member and one additional passenger per transport. More than one more passenger is allowed if that person is a minor, if the person is under the care and supervision of the member or has a medical condition. If the member is a single caregiver with more than one minor child in his/her care, B – UFC/ACC allows other minor children to be transported. Not all taxis can accommodate more than 3 passengers. You will need to provide your own car seat for any child passengers.
If you call to get a ride to a medical appointment, please be ready to tell the representative the following:
If you cancel your doctor or dentist visit, you must also call our B – UFC/ACC Customer Care Center to cancel your ride to your visit.