How to Schedule and Join a Video Visit

Convenient care from home 

A video visit lets you see and talk with your doctor using your smartphone, tablet or computer. It’s a secure and easy way to get medical care without having to travel to a clinic, whether you’re feeling sick or just need follow-up care. 

What do you need for a video visit? 

To make your visit go smoothly, you will need: 

• A smartphone, tablet, laptop or desktop computer with a camera and microphone 
• A strong internet connection (Wi-Fi or data) 
• A quiet, private place to talk about your health 

Before your appointment, check that your camera and sound are working and your device is fully charged or plugged in. 

How to schedule a video visit 

Primary or specialty care 

Call your doctor’s office directly to schedule. They will confirm the date and time and send instructions to join. You can also schedule video visits with some providers online. 

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. 

How to join your video visit 

On a mobile device 

1. You will receive a text message with a secure link 
2. Tap the link to enter the virtual waiting room 
3. If prompted, allow the browser to access your camera and microphone 

iPhone/iPad users: 

Safari must be allowed to use your camera and microphone for express.evisit.com 

On a laptop or desktop computer 

1. You will receive an email with your visit link 
2. Click the link to open the virtual waiting room 
3. Use Google Chrome or Mozilla Firefox for best results 
4. Allow access to your camera and microphone when prompted 

If you don’t have Chrome or Firefox installed, please download it before your appointment. 

Tips for a successful visit 

• Join a few minutes early to test your audio and video 
• Have a list of medications and questions ready 
• Sit somewhere with good lighting so your doctor can see you clearly 

If you need help connecting, call your clinic and our team will assist you. 

We’re here to make care simple 

Whether you’re managing a chronic condition, needing a follow-up or feeling ill, video visits help you stay connected with your care team - anytime and anywhere.