Telehealth FAQ

Frequently Asked Questions Around Telehealth

Q: I did not receive a welcome email. What now?
A: Please call eVisit support line at (480) 739-9252 to have the email resent. Check your Spam or Junk folder and ensure the email was sent to the correct email address. 

Q: What equipment will I need for a video visit?
A: You will need a mobile device or computer/laptop that has a camera and audio. You will also need to ensure you are connected to the internet and can stream video.

Q: How do I sign up for a visit?
A: Check out our resources {Link to the new “Resources” page} to learn how to schedule a visit and join a video visit from your phone or computer.

Q: What conditions can I be treated for?
A: We can treat a wide variety of conditions through a video visit. If a visit requires lab work or hands on treatment, it cannot be conducted over video. Many common conditions can be treated virtually including follow up appointments, medication refills, cold and flu symptoms, infections and more such as: 

  • Acne
  • Allergies
  • Body Aches
  • Bronchitis
  • Cough
  • Diarrhea
  • Earache
  • Fever
  • Flu
  • Headache
  • Nasal Congestion
  • Nausea
  • Pink Eye
  • Respiratory Infections
  • Sinus Infections
  • Skin Infections
  • Sore Throat
  • Urinary Tract Infection
  • Vomiting
  • Yeast Infection