Telehealth makes it easy to connect with your Banner Health care team from the comfort of your home. Below are answers to common questions about scheduling, setup and troubleshooting for video visits.
Q: I didn’t receive an appointment invitation by text or email. What should I do?
A: Call your doctor’s office or the eVisit support line at 480-739-9252 to have the invitation resent.
Q: How do I schedule a video visit?
A: For primary care or specialty care visits, call your doctor’s office directly.
Q: What equipment do I need for a video visit?
A: You’ll need a device with a camera, microphone and internet connection, such as:
Make sure your device can stream video and that the camera and microphone are turned on.
Q: Which browsers and operating systems work best?
A:
Q: I can’t get past the “Allow Camera and Microphone” screen or received an error.
A:
Q: My camera isn’t working after rejoining the visit.
A: Turn the camera off, then back on by clicking the camera icon twice in the visit window.
Q: I clicked “don’t allow” for camera or microphone by mistake.
A: Refresh your browser to reopen the permission prompt or close the browser and re-click your invitation link.
Q: My camera is on, but the screen is black.
A:
Q: My microphone is on, but there’s no sound.
A:
Q: I received a phone call during my video visit and was disconnected.
A:
Q: I opened another app and got disconnected.
A:
Q: What conditions can be treated in a video visit?
A: Many common health issues can be diagnosed and treated virtually. Conditions that require lab work or hands-on care may need an in-person visit.
You can use telehealth for:
If you’re having technical difficulties or questions about your virtual visit, please contact your doctor’s office or call the eVisit support line at 480-739-9252.
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