Patient Resources

Patient Safety

We are dedicated to providing excellent patient care.

We believe that if you understand your condition, what to expect during your treatment and afterward, you can have a more successful and easier recovery. Here are some things you can do to ensure you receive the best care possible: 

Keep an Up-to-Date Medication and Supplement List 

Do you know what medications you take? Keep an accurate and up-to-date list of medications, both prescription and over-the-counter as well as any supplements you routinely take. Bring this list to all of your medical appointments.

Ask Questions

  • Your doctor, nurse, pharmacist, benefits plan coordinator, or any health care provider you see should be prepared and eager to answer your questions.
  • If you forgot to ask a question at your visit, write it down and call the office and ask.
  • Find out as much as you can about illnesses or conditions that affect you. Ask your care providers. Many of our hospitals have libraries with staff who can help you. You can also start right here online with our A-Z Health Library.
  • Talk to your doctor about all treatment options. If you wish, seek more than one opinion.
  • Choose a doctor, clinic, pharmacy and hospital experienced in the type of care you need.

Involve a Family Member or Friend in Your Care

Sometimes, there is a lot of information to take in when your care is being discussed. Ask a family member or friend to help you when you are receiving care. This person can come with you to appointments, help you ask questions and take notes to help you understand your care instructions. 

See more tips below. 

  • Hospital staff should properly identify you before every treatment and procedure. Before the admitting staff puts your ID bracelet on, they will confirm your name and make sure the information on it is correct.
  • Ask your nurse about all the medicines he or she gives you. If they are new or different, ask what they are and why you need them.
  • Be sure the staff who takes blood, tests you, or gives treatment or medicines first checks your hospital ID bracelet and asks your name.
  • Do not tamper with devices, including IV pumps. If you have questions about them, ask your nurse.
  • Tell hospital staff if you are part of a research study. They need to know this!
  • Please wash your hands often and remind others to do so. This will help prevent infections.
  • Be sure your primary care doctor knows that you are or have been in the hospital.
  • For your safety, our pharmacy will give you all the prescriptions you need while you are in the hospital. If you have brought any medications with you to the hospital, send them home with your family. Tell your nurse if you must use your medications from home for any reason. We will work with you and your doctor to make sure you take your medicine safely.

Finally, if something just doesn't feel right or safe, or if you feel worried, tell your doctor or nurse right away. Get your instructions in writing. We want you to feel that you have the information you need to care for yourself at home. Read these instructions and ask questions until you understand them. Ask your doctor, nurse, or pharmacist to explain these written instructions to you.

Take medicines exactly as prescribed. If you have concerns or side effects, talk with your doctor or pharmacist.

If you have any questions or concerns, please tell your nurse, doctor or therapist.

  • Write down your medical history and conditions or illnesses you have, including:
    • Immunization
    • Allergies
    • Time you've spent in a hospital
  • All the medicines you're taking, including over-the-counter drugs, vitamins and supplements, and herbs
  • Share up-to-date information about your health history and care with everyone who is treating you; don't assume they know what other doctors, including specialists, you are seeing or what treatments you are receiving
  • Make sure you understand your plan of care and treatment
  • Pay attention; if something doesn't seem right, tell your doctor or other care provider

Again, if you have any questions or concerns about your safety, tell your nurse, doctor, or therapist. Write down the names and phone numbers of your doctors, clinics, and pharmacies for quick and easy reference.

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