At Banner Health we recognize good communication is at the foundation of your care. We have many resources to provide you, your legal authorized representative and/or other individuals whom you authorize the assistance needed.
You have access to interpretation services 24/7 at no personal cost to you. Learn more about languages commonly spoken in our communities - additional languages are available.
Patients with speech, visual, hearing, sensory or manual impairment or language barriers (known collectively as barriers to communication) will be provided an equal opportunity to participate in and to benefit from our services. These language and interpretation resources are available free of charge.
Patients, their legally authorized representative or other individuals as authorized by the patient are offered the services of an interpreter once communication barriers have been identified or services have been requested. Interpretation by family, friends, or untrained staff members is prohibited with the exception of unforeseen emergent situations when Banner Health may need to rely on these individuals until a medical interpreter is available.
Communication accommodations may also be initiated by any Banner Health staff member who is interacting with a patient who has a speech, visual, hearing, sensory or manual impairment. These accommodations can also be made for the patient’s legally authorized representative, or other individuals as authorized by the patient.
For deaf or hard of hearing patients communication accommodations may include:
For blind or low vision patients communication accommodations may include:
For patients with Limited English Proficiency (LEP) communication accommodations may include:
For patients with speech impairments, one or more of the following aids will be made available:
For patients with manual Impairments, one or more of the following will be made available: