Strategy

Improve our members’ experience of care, including quality and satisfaction

We want to make healthcare better for you. We work to make sure care is easy to understand, well-organized, and fits your needs. We check our services often to find ways to improve them.

Improve our members’ overall health

We want to help you stay healthy. We make sure healthcare is available and fair for everyone. We also work on programs that help different communities get the care they need.

Reduce the growth in healthcare costs and lower cost per person

We try to keep healthcare costs down while making sure you get good care. We use data and teamwork to make smart decisions about healthcare services.

Enhance data systems and performance measure reporting

We use data to see how well healthcare services are working. This helps us find ways to improve care, fix problems, and make sure members get the best possible health outcomes.