Making Your Life Easier
Clinical Connectivity is Banner’s online link to clinical information. It is designed for external physician practices (Providers and office staff) to access clinical information quickly, easily and on their own schedules for continuity of patient care.
About Clinical Connectivity
Clinical Connectivity is reserved for the following Providers and clinical staff:
- Banner Credentialed Providers: Providers who have privileges at one or more of Banner’s hospitals.
- Ordering and Referring Providers: Licensed practitioners who provide treatment to patients that receive services at one or more Banner Health facilities.
- Clinical Staff: Office staff and clinical employees of external physician practices who provide treatment to patients that receive services at one or more Banner Health facilities.
Enrollment Requirements
Each group is required to identify a Sponsoring Physician and a Group Administrator It is possible for the Sponsoring Physician to also be the Group Administrator, if desired.
Each member of the group (physicians and staff members) will be assigned their own personal Lan ID and will only gain access to the applications that the group administrator requests for them. Application access can be requested during the enrollment process.
The Sponsoring Physician must be a licensed medical provider, who provides treatment to patients that receive or have received services at one or more Banner Health Medical Centers. The Sponsoring Physician accepts responsibility for the activities of the Group Administrator and all group members.
The Group Administrator will usually be the office manager or administrator for a group of physicians and will be empowered to manage access and permissions for physicians and staff within their group.
The Sponsoring Physician and the Group Administrator must sign a Data Access Agreement for Clinical Connectivity. This contract is an acknowledgement of responsibility to protect the confidentiality of patient health information.
Available Applications via Clinical Connectivity
- Cerner Millennium: Clinical information for Banner Health facility (lab, imaging reports, dictation, clinical results).
- Direct Secure Messaging (DSM): is a secure exchange of clinical healthcare data between Electronic Health Records (EHR) systems to improve patient coordination of care. DSM was developed as a technical standard for health care providers to communicate electronically, while ensuring the security of Protected Health Information.
- Direct Secure Messaging (DSM) enables community providers the ability to communicate with Banner Health securely. DSM is an alternative method to mailing or faxing your patient’s referral information, which can be time consuming and may not always be secure. DSM provides you the ability to send information about your patient’s health record within minutes. DSM allows clinicians timely clinical details and helps to address the significant gaps in information that occur during transitions of care. Direct Secure Messaging can be used for:
- Transitions of Care (CCD, CCD‐A documents)
- Lab Tests/Results
- Referring to Banner providers
- Reports
- Fuji PACS Synapse: Radiology Imaging/ Picture Archive Communication System (PACS).
- Report2Web: Report2Web notification/alert via a daily email. This email notifies the PCP/Internist/Pediatrician or OBG of an ED visit/Admit/OBG and/or Discharged event.
- Qventus: Qventus is a web-based application that allows clinic schedulers to search and request available time for surgeons that perform procedures at certain Banner acute facilities. Access is available to clinic staff that are responsible for scheduling surgical cases. Qventus can also be used by surgeons who self-schedule their own cases.
Important Information
- Each use of Clinical Connectivity is tracked, logged and subject for review.
- Each user is accountable for the patient information that they access.
- Each user will only access the patient information needed to perform their responsibilities in providing direct patient care.
- Physicians, Group Administrators and all users are required to comply with the terms under which this system should be used, which are outlined in the Data Access Agreement signed by your organization. Your organization will have a copy of these terms, and each user should review them.
- Access to Banner systems is only allowed within the 50 United States or its territories.
In addition to the full list of terms, we want to emphasize the following:
- Access to the system is limited to employees of your organization only, and should not be given to subcontractors, consultants, external review agencies, or external auditors unless a specific exception has been made via the expressed written consent of Banner Health.
- Passwords and user IDs are never to be shared among users under any circumstances. When reviewing clinical information in the Cerner system, users are only authorized to view those cases for which their organization is the provider.
- If an employee leaves your organization or no longer has a need to view this information, it is the responsibility of the Group Administrator to immediately remove the user from the Group.
- Violation of any of these rules is a breach of the terms of your agreement and could result in the immediate cancellation of all user IDs for your organization.
We are pleased to provide your organization with access to this system and feel it enhances patient care for all of us.
However, Banner Health is committed to protecting the privacy of our patients and will take any action warranted to ensure that their health care data is secure.
Enrolling is Easy
Register a New Physician Office Group:
Please enter all the required data and follow the prompts to register yourself as the Group Administrator and to enroll your team in Clinical Connectivity.
Please review the Enrollment Guide below for step-by-step guidance from beginning to completion of your enrollment process.
View the enrollment guide.
What to expect once you complete your Enrollment
- A Clinical Connectivity contract and instructions are emailed to the registered Group Administrator. A prompt submission of the completed Data Access Agreement will enable us to complete your enrollment more quickly.
- Once the DAA has been executed, we will activate your Clinical Connectivity group page, create portal ids and process all application access requests.
- Clinical Connectivity Portal IDs and temporary passwords will be emailed to each user and include training guides to assist with the initial login to the banner portal.
- Turnaround time for processing application requests is usually 2-3 days after the creation of the Portal ID.
- Physicians, Group Administrators and all users are required to log in using Azure Multi Factor Authentication .
Learn more about self-enrollment with Azure MFA and view our training guides
Minimum Computer Requirements
Clinical Connectivity is accessible from any computer with internet access. Minimum requirements for access to the web portal include:
- Computer running Microsoft Windows 10 or 11
- Citrix Workspace App 2402 or Higher. It’s recommended to enable auto update, if possible, on non BHS devices
- Supported browsers: Microsoft Edge, Google Chrome
- Computers running Apple MAC OSx 10.13 and above Apple macOS endoflife.date
- Supported browsers: Safari, Chrome (Other browsers may work but outside of BHS support) Browser versions should be up to date with the OS version installed
- Broadband internet access
Administrative and Technical Support
Clinical Connectivity Administrative Support
Please email Clinical Connectivity Support for questions or issues with:
- The DocuSign process correction/completion/renewal of the DAA
- Provider credential validations
- Group Admin / Physician sponsor change requests
- Clinical Connectivity Access Reviews
- Dormant accounts/ disabled users
Clinical Connectivity Application Support
Please contact our clinical service desk at (602) 747-4444 option 3 for assistance with Application access and workflow Issues:
- Qventus
- Cerner
- PACS
- DSM
- R2W
Technical Support
Please contact our service desk at (602) 747-4444, option 2, to assist with:
- Login credentials
- Password reset
- MFA (Multi Factor Authentication) enrollment
- Citrix Receiver installation
- System troubleshooting
Sign in to Patient Account