Banner Health
Making healthcare easier

Mobile Meal Ordering

Back To Patients & Visitors

Order your meal with the push of a button – Click on Provided Link in Text Message or Download our Mobile App from the Apple or Google Play stores.

Patients or their caregiver can now place meal orders at their convenience, or schedule delivery up to one day ahead.

As we strive for better patient outcomes and improved patient experiences, it’s important to engage patients in their own care. Putting control in the hands of the patient – serving them the food that is most appetizing to them when they are ready to eat – increases patient satisfaction and has proven to increase patient intake. Our self-service meal order app is available on any mobile device or tablet.

How it works

It’s easy – open the app, browse the menu, and place the order. As patients browse the menu, only foods that are appropriate for their current diet are displayed. Controls are in place to limit the number of choices. If a patient is on a nutrient controlled diet (e.g. fluid, carbohydrate, protein, etc.) the app will guide the patient’s menu choices and prevent them from exceeding their limit.

Frequently Asked Questions

How does the patient access Digital Meal Ordering?

  1. Once admitted, patients will receive a text-based notification with a secure link to their customized menu.
  2. Patients can download CBORD Patient from the Apple Store or Google Play Store. 
  3. Scan QR code on the back of in-room menu.

Can every patient place their meal order via CBORD Patient app?
While it is available, we understand that ordering with an app may not be a good fit for every patient. Our staff will still be able to assist all patients with ordering their meals.

What if a patient does not order via the app, will they still get a meal?
Patients can continue to order their meals by calling or visiting with a nutrition representative. In addition, our software keeps track of who has ordered meals. 

What if a patient is on a special diet restricting a nutrient like Carbohydrates or Sodium?
For patients on therapeutic diets, the app will display their nutrient limits for the meal, as well as the amount of each nutrient in the menu items. The app will guide the patient from exceeding the nutrition limits prescribed by their care team.

What about security?
The Digital Meal Ordering process is secure. It accesses our hospital systems using a Virtual Private Network (VPN). Personal health information is NEVER stored in the app or on the mobile device.

What if a patient needs help using the CBORD Patient app?
The app is very easy to use, and like other apps many patients are already familiar with. We understand that not every patient will be comfortable ordering through an app. Patients are encouraged to reference our in-room marketing, seek the support of our staff, or may continue to order meals by calling or visiting with a nutrition representative. 

BH Icon Urgent_Care_White

Patient Account

Access your health information anytime, anywhere. Your Patient Account allows you manage your care from any device so you can: view lab results, request medical records, book appointments, message a doctor’s office and access important documents. 

Sign In